Body Corporate Pulse – Craigs Test

The Pulse of Your Scheme

Corporate prudence necessitates that one take brutal stock of your scheme’s pulse periodically and deal with what works and what does not. We have never encountered an insurmountable position of absolute despair, even though those witnessing their seeming demise seem to think so. Understanding the bleed is half the job done – with the other half tending to the healing.

Tell me your story and I will show you ours!

“Ultimately people follow energy and drive, because those are the precursors of superior results.”

I know, time is of the essence and like, “who has extra time on their hands?”. I for one, used to have a negative approach towards reading huge pieces of text and then having to take the time to complete a form – BUT remember, if we find the disease early, immediate treatment is possible for a complete recovery.

Left unchecked…… I leave you to end this scene.

Firstly, let's get to know you. Who are you? *

An owner
A trustee
Neither of the above, but a resident

(Select the option which best describes your role)

Name *

First

Last

Layout

Phone *

Email *

Layout

Complex Name *

Province *

Number of Units *

Administrative Affairs

When was your last AGM held? *

Are trustees' meetings held regularly? *

Are Levy Statements sent timeously - normally (not mandatory) by the 25th of each month? *

Dispute mechanisms

Are dispute mechanisms in place, transparent and used to great effect with outcomes communicated to involved parties? *

Are the majority of disputes resolved before reaching CSOS or the courts? *

Do you think the relevant skills are present within the Trustees and/or Managing Agent to manage disputes efffectively, to minimise costs and disruption to the scheme's well-being? *

Is your Levy PQ calculated correctly and EUA registered? *

Financial Affairs

I have seen regular Audited Financial Statements from the scheme *

Management Accounts vs Budget variances *

Are Tax, PAYE, UIF registrations and submissions up to date? *

Are cash reserves in place? *

Arrears *

Arrears protocol - cost to collect outstanding levies *

Municipal accounts *

Legislative Adherence in accordance with the Act

Insurance correctly structured, fidelity in place, correct PQ's reflected and appropriate values applied *

Fire equipment serviced annually *

Three-year insurance valuation done? *

Trustees are trained and seek counsel on matters pertaining to their duties (Yes, this is a requirement as per the Act) *

Scheme has POPI and PAIA manuals, procedures and protocols in place to protect owner's and residents personal data. *

Maintenance issues *

Management and Conduct Rules

Are they relevant to your scheme? *

Are they lodged with CSOS? *